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Frequently Asked Questions

How can I buy a ticket for a live or a recorded play?

You can buy tickets for live and recorded plays on the website of eszinhaz.hu by clicking on the „Buy ticket” button, after the provision of the required data and acceptance of the respective terms and conditions.

Do I have to register to buy a ticket?

Registration is not required for live streaming: in this case providing the data required for invoicing and for sending the ticket is enough. However, a registration is required for watching the recorded plays.

How can I pay?

You can pay with a valid credit/debit card suitable for electronic (internet) payment and having the funds necessary. Payment via bank transfer or by other method is not accepted.

How do I receive my ticket?

Following the successful payment, a link (URL) serving as the ticket is sent automatically to the e-mail address provided during the registration.

What if I do not receive the confirmation e-mail or my ticket?

At first, please check whether the confirmation e-mail including the ticket has accidentally been placed to the „SPAM” or „Promotion” folder. Should you cannot find it in the aforementioned folders, please contact us at kerdes@eszinhaz.hu. Our colleagues are happy to help you.

What can I do if I have received but later I cannot find the confirmation email with the ticket?

If you purchased a ticket for a recorded play, the link (URL) serving as the ticket can be found under the menu ("My videos") in the top right corner of the screen after logging into the site of eszinhaz.hu. In case of live streamings, a reminder e-mail is sent to the users 2 hours before the start of the streaming with the link (URL) therein. If such reminder e-mail did not arrive, please contact us at kerdes@eszinhaz.hu. Our colleagues are happy to help you.

Do I receive any notice on the start of the live streaming?

Yes, 2 (two) hours before the start of the live streaming of the play a reminder e-mail is sent with the link (URL) for watching.

I purchased the ticket. How will the link (URL) work?

The live streaming can be started half an hour before to the start of the play by clicking on the „Enter” button in the confirmation (or reminder) e-mail sent. If the „Enter” button is not clickable, please copy and paste the link – sent also with the confirmation (or reminder) e-mail – into the address bar of your browser.

On which devices can I watch the play and what kind of internet-connection is required?

Plays can be watched on the below devices if you are provided with at least an internet-connection detailed as follows and you use one of the following operation systems and web browsers:


  • Smartphone
  • Tablet
  • Desktop computer / notebook
  • Smart television (with an Android operating system by running in a web browser, please see the supported web browsers)

Internet connection:

At least 500 Kb/s download speed is required (1 Mb/s is recommended).
We draw your attention to the fact that the quality of the played performance may vary depending on the internet connection.

Operating system:

  • Windows 7 or newer
  • Mac OS X 10.7 or newer
  • Ubuntu 10 or newer
  • Any version of iOS or Android being capable to run the below listed web browsers

Web browser:

  • Google Chrome v70 or newer
  • Firefox v60 or newer
  • Microsoft Edge v40 or newer
  • Safari v12 or newer

How can I check that I will be able to watch the play on my device (telephone, laptop, tablet, smart television)?

We have built in a test function into the payment process („Click here to test the player” button) by using of which you can check whether the chosen device is suitable for playing and for displaying in the desired quality the play (regarding both the image and the sound of it). We kindly ask you to check the playback of image and sound on the device on which you will watch the play.

Live streaming with two cameras

If the given live stream is aired with two cameras then you can decide on which live image you watch*. As default you can follow the so-called „cut image” on your screen directed by the director of the live stream. A smaller picture ("picture-in-picture") will be displayed in the bottom right corner of the screen if you move the „mouse” or the cursor. By clicking on this smaller picture you can choose to keep watching the performance on the second camera. You can switch from this image anytime to the original, default image of the camera. If you do not want to see the image of the second camera ("picture-in-picture") by moving the mouse or the cursor, this function can be switched off in the bottom right corner of the player. If you want to see permanently the image of the second camera ("picture-in-picture"), you can also set it in the bottom right corner of the player. We note that on certain mobile browsers the aforesaid settings are not available, so in these cases – even though you can switch between the camera images -, the image of the second camera cannot be switched off.

What should I do if I have problems with the quality of the image or the sound while watching the play?

First of all, update or restart the browser or check the status of internet connection. Problems concerning the quality of the picture or the sound are mostly caused by poor broadband connection. This may be for several reasons. If you use a router at home and the problem persists, unplug the power supply of the router for a few minutes, then plug it back. Sometimes the router just needs to be rebooted. You could try switching from Wi-Fi to a cable connection, disabling other applications running in the background or updating your web browser.

If neither the rebooting, nor the updating, nor the restoring of the internet connection helps, please contact our customer service.

If you still experience problems after completion of the above steps, please contact us at kerdes@eszinhaz.hu. Our colleagues are happy to help you.

What should I do if the play is not available or the browser shows an error message?

There may be several reasons for the error messages. First of all, please check, whether you use a supported browser. After that try deleting the cache and the cookies and play the performance again. Please, try playing the performance with another browser and check whether you receive the same error message. If the problem persists, please contact us at kerdes@eszinhaz.hu. Our colleagues are keen to help you.

May the plays be watched from any IP address?

Yes, by default both from Hungary and from abroad. Those plays may be excluded for which we expressly draw your attention that a restriction of IP address is in effect. In this case you can check before the ticket purchase whether your IP address is subject to such (territorial) restriction.

May I forward the ticket (URL) to another person?

The play can be watched from one IP address, only, so we expressly request not to forward to or share with another person. If you did, on the one hand, you would be in the breach of the terms and conditions of use and, on the other hand, you would not be able to watch the play.

May I download the plays to watch them offline, too?

Unfortunately, it is not possible yet.

When can I watch the live streaming with the purchased ticket?

The live streaming can solely and exclusively be watched at the announced time. Unfortunately, you cannot watch it later if you fail to watch it at the announced time.

May I interrupt the watching of the plays and then continue it later?

Yes, but in case of live streams the play continues during the period of the interruption and cannot be replayed or re-watched later. In case of recorded plays you can interrupt watching anytime and can restart watching the play within the period for which you have subscribed (e.g. for one week).

Can I withdraw from the agreement and get my money back following the purchase of the ticket?

Please, consider carefully your intent to purchase a ticket as we won't take the ticket back or reimburse the ticket price (except for the cancellation of a live streaming).